FAQ

Yes! Endor is a full-service pharmacy that can fill prescriptions for any condition—not just diabetes-related ones.

We can bill all private insurance plans (i.e. benefits plans through school or work) and public drug programs in Ontario, Alberta, and British Columbia, as well as NIHB coverage. Our ability to bill certain items may depend on your plan’s coverage.

Yes, we offer delivery from coast to coast and to the territories. Delivery is always free.

Yes, we safely ship insulin and other refrigerated medications in insulated packaging that keeps them between 2–8°C until they reach your door. We also take measures to time your cold-chain deliveries so they arrive quickly.

We offer a virtual walk-in clinic service through the app where you can see a licensed prescriber for $0, with appointments as soon as same-day. Our pharmacists can also write prescriptions for certain healthcare needs depending on your province.

We follow the pharmacy regulations in your province when shipping prescription drugs. In BC and Alberta, signature is typically optional for most orders. In the rest of Canada, signature is required when you’re ordering prescription drugs. If you’re just ordering diabetes devices (pump supplies and CGMs), signature is optional. In all cases, you’ll be able to see and select your signature options during checkout in our app.

You can easily upload or transfer prescriptions through the Endor app. Once added, we’ll handle the rest—including filling and delivery.

The Endor app is completely free to use. You’ll only pay regular pharmacy prices for prescriptions, with no hidden fees—and many customers even save money with us.

Endor partners with licensed local pharmacies across Canada, so your medication is filled by one of our trusted pharmacy partners—even though you’re using the Endor app.