Shipping and Returns
Most of the time and subject to product availability, orders are shipped the next business day. Shipping can be as soon as same-day if you’re within the expanded Greater Toronto Area, and 1-3 days for metropolitan areas in the rest of Canada. You can track the status of your order using tracking links provided in the Endor Health app and e-mail notifications.
If you aren’t available to receive your delivery, you’ll be prompted to follow instructions on your tracking page to make arrangements with our logistics partner to re-try delivery or get your package at a nearby pick-up location.
Provincial laws in Ontario, Newfoundland, Nova Scotia, New Brunswick and PEI require us to collect signatures upon delivery from the individual who ordered the medication or their designated agent. In all other provinces, you can choose whether or not you’d like to require a signature.
Yes, it is safe because we take significant precautions. We ship insulin in temperature-controlled packaging that will keep products within their target range for the duration of it shipment, and we only ship cold-chain products using the fastest available method.
Yes, you can choose the shipping destination for each order you place. Simply confirm the shipping address during checkout and that is where the shipment will be sent.
At this time we do not offer international shipping.
All of our products including prescription items, medical devices and OTC products are final sale.
If you received an incorrect or damaged item, please contact us at support@endorhealth.com so we can assist you with appropriate next steps to remedy the situation.
